Privacy and Cookie Policy

Company: Nelsam LTD
Registered Address: Swift House, Ground Floor, 18 Hoffmans Way, Chelmsford, Essex, England, CM1 1GU
Company Registration Number: 05390524

1. Introduction

Nelsam LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [insert website URL], use our services, or otherwise interact with us.

Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We may collect and process the following data:

a. Information You Provide Directly

  • Name, email address, phone number
  • Billing and shipping address
  • Account login credentials (if applicable)
  • Communications with us (e.g., via contact forms, email)

b. Information We Collect Automatically

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral sources (e.g., how you arrived at the site)

c. Information from Third Parties

We may receive information from payment processors, analytics providers, or marketing partners.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services
  • To process transactions and deliver products/services
  • To communicate with you, including customer support
  • To send you marketing communications (with your consent)
  • To improve our website and user experience
  • To comply with legal obligations

4. Legal Bases for Processing (UK & EU Residents)

We process your data under the following legal bases:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests (e.g., improving our services, fraud prevention)

5. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Service providers (e.g., hosting, payment processors, email services)
  • Regulatory authorities, when legally required
  • Third parties in the event of a merger, acquisition, or asset sale

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law.

7. Your Rights

You have rights under data protection laws, including:

  • Access to your data
  • Rectification of inaccurate data
  • Erasure (right to be forgotten)
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent (where applicable)

To exercise your rights, please contact us at [insert contact email].

8. Cookies

a. What Are Cookies?

Cookies are small text files stored on your device to help the website function effectively and to collect information about your browsing behavior.

b. Types of Cookies We Use

  • Essential cookies: Required for site operation
  • Analytics cookies: Help us understand how visitors use the site
  • Functionality cookies: Remember user preferences
  • Marketing cookies: Deliver relevant ads and measure performance

c. Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling some cookies may impact your site experience.

9. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

10. International Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. The most recent version will always be posted on our website with the effective date.

12. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact: enquires@nelsam.co.uk